Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@dakiniz.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: I did not receive a confirmation or tracking email from you.
A: Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.
Q: Where can I find my order number?
A: Your order number can be found in your confirmation email and will begin with ‘Dak’
Q: Do you have a separate website for NZ or US customers?
A: Yes. If you are based in NZ or USA, you will be redirected to the site dedicated to your location.
Q: How can I cancel my order?
Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.
Q: What currency will I be charged in?
A: When shopping in our US store, prices will be displayed and charged in US dollars. For all other orders, as we are a US-based store, prices will be displayed and charged in US dollars. For the latest exchange rates, please refer to this linkhttps://www.xe.com/currencyconverter/The currency conversion will be carried out by your bank after the payment has been completed. . Therefore, should any discrepancies in amounts arise, you will need to contact your bank directly for verification.
Q: I have not received a response to my email...
Due to the high volume of emails received, our team is working as quickly as possible to respond to each email.
Please note - As we work from oldest to newest, sending multiple emails will unfortunately push your email to the back of the queue, therefore taking longer to receive a response from us.